Never Use Brooke Rentals!

Post-Event Addition - More Fuel to the Fire ...
When I had made the reservations, the guy said I could pay by credit card to the delivery guy. When the delivery was made (I was not present), they delivery people told the receptionist they only accepted checks. When I finally arrived, I looked at the delivery receipt and there was clearly a place on the form for credit card information. Hello?! Also, of the 7 tablecloths I rented, 3 of them were stained.

Boy am I pissed!
I'm doing a graduation party this Sunday and rented tables, chairs and tablecloths with Brooke Rental in Arlington. I decided to go with Brooke because the person that planned the party last year had ordered through them and they are a local business. Why not?

So I reserved everything through their website and called 48 hours in advance to confirm as I was required to do. So I called today and they said they don't deliver on Sundays! What?? So they have to deliver on Saturday. What?? Nowhere on their website nor on the order confirmation does it say that they do not delivery on Sundays. What kind of rental company doesn't deliver on Sunday? Saturday is very inconvenient and I would not be able to be there to receive and pay. I told the guy who answered the phone that perhaps they should put that information out there. He had nothing to say - like I was speaking Chinese. He said they have never delivered on Sundays. Well how is someone who has never used them before suppose to know that? Am I suppose to just know that?? I asked him what he could do to help me out. Could I pay extra to have the stuff delivered Friday or early Saturday at a specific time? No. He was extremely busy with all these parties. Fine. Every answer was NO. NO. No. no. OK - I realize that we were a small order but what kind of customer service is that. I threated to cancel my order and it didn't even bother him at all.

Fine. Don't piss off an event planner. I'm never using them again and neither should you.